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DHGate Reviews (2020)

They put you off over and over. Enjoy your options across our presentations and find the good from ca. Diners Club• DO NOT ACCEPT THIS as you will never receive your order. Their deals have attracted not just businesses buying to resell the items, but also many individuals as well who shop the site for bargains, which was confirmed when we looked through DHgate reviews. Hi Glen, You must be having duplicate orders wherein the one that was not paid was cancelled by our system. This up to date DHgate review will provide you with all the information you need to make an informed decision about the site when shopping for their deals online. html pu1403-lc-9-0• After a few long conversations with several representatives, I got to the point that there is no one to talk to. Sad way to do business DHgate! DH Gate themselves are reputable, however they have some very seedy sellers that you never hear from no matter how many emails you send. DO NOT DO BUSINESS WITH DHgate. The additional research you do on the seller will help you avoid unfortunate experiences and will give you a better chance of being happy with your purchase. The order was falsely shipped, never arrived and the seller thought a refund of ONE PENNY would be sufficient. Prior to this, the company had primarily worked to connect Chinese SMEs with foreign buyers. We researched a few of the DHgate seller reviews and ratings and were glad to see that a true mixture of ratings is reflected there not just 4 or 5 stars. I recently ordered some fur slides from YUNDUOA and asked for different sizes to be sent due to the fact they sent me a message before asking if I wanted different sizes or the same size. Hi, We are sorry to hear that you did not receive your order yet. Man, you definitely get what you pay for. In 2017, the company began developing physical stores called Digital Trade Centers DTCs , which were designed to allow retailers and wholesalers to inspect products prior to purchasing them. Buying at dhgate worst experience in my life. When the IP owners or agents accept the appeal, the infringement complaint will be withdrawn, the product will be relisted; when the IP owners or agents does not accept the appeal and re-appeal it to DHgate, DHgate will review the case and make the final judgment. Regards, Sil Customer Service Center DHgate. Tracking information showed that they were delivered to two addresses other than mine. As of June 30 2020, the platform had 31 million global registered buyers, 2. DHGate does business with and thereby condones shady sellers, and apparently DHGate values them more than their customers. Dhgate is allowing people to steal money. DHgate Review What is DHgate? Buy local and tell your friends and family stay away from them. Yes, our site is a great online shopping site you can shop in. ZERO help and no buyer protection, and I received no refund. All the available couriers of an item as well as the corresponding cost and delivery time are indicated in the item page. I sent the seller 3 message, I waited 3 weeks and no response! Here is one positive and one negative DHgate review from Sitejabber that illustrate this:• If you wish not to provide any of the verification process, your order will be canceled and the refund will be processed for you. eBay allows sellers to sell nearly anything from any location, and buyers typically benefit from major discounts combined with an easy-to-use bidding system that can lead to even greater savings. Suspicious reviews are flagged by our algorithms, moderators, and community members. On-time delivery in x amount of days• You can then send this to safetycenter dhgate. Their on time shipping promise is a joke. Ignore ALL promises made by the seller. That's when I knew for sure something was very wrong. THE DIFFERENCES ARE IN EVERY WAY. As you can see all the attached tracking numbers show items being delivered to all over the place. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description. These people get you in with the prices and then tell you it was incorrect and want more money or they won't ship. DHgate's AI customer service makes it IMPOSSIBLE to request a refund or file a claim. Sitejabber has helped over 100M consumers make better purchasing decisions online• When I did a live chat, the rep was rude and unprofessional. It was so far from the size I ordered, that I needed to return it. It is highly advised to purchase from the sellers with high ratings. The site has a slight learning curve, but many of these inconveniences are not unique to DHgate. They are a complete rip off and make most of their money by scamming people. It took them weeks to send the item and when I finally got some type of notification from Dhgate, they had already released my money and said it was delivered. Please do not buy anything from this website. import• com there are so many bad reviews about them I wish I had seen them prior. The seller said they would twice and still nothing. I paid 200 dollars for a pair of slides. What Payment Methods Does DHgate Accept? They did not want to do anything, so I contacted DHgate Customer Service. Then DHgate tells you to keep waiting. 4 of these sellers asked for more money after I paid and refused to ship. I couldn't file a dispute, so I contacted customer service. A week later, I opened a dispute, I sent a lot of photos with evidence from my country that I had not received the goods and the goods were stuck somewhere in Germany. I will never buy from DHgate ever again, doesn't recommend for anyone to do so. One never arrived, two were misrepresented in terms of quality but are still usable, two more were immediately tossed in a pile for local donations and only one item is pretty decent for the price and beyond usable. They came and wanted to offer me a partial refund! Another fact is the seller that you buy stuff from will have different account in few months. Visa Checkout• I have denounced this company at every media site I can, and will continue until my death. DTCs are located in numerous countries globally. Then, failing to register the product with Cyberlink, I learned it was supposed to contain 2 discs, not 1. The seller offered me a crappy sweater in exchange for not returning the item — but since I did not need 2 unwearable items, I declined. Since the items ship from China, delivery can sometimes be quite slow often taking weeks or even over a month. If a deal looks too good to be true, it likely is. Despite some minor drawbacks, DHgate. I ONLY WISH I HAD READ THE REVIEWS BEFORE I PURCHASED 3 PAIRS OF SHOES. It"s our pleasure to provide an online platform and connect you and that is on sale. This company and it's sellers are some of the dirtiest crooks you can find online. Authorization Form- You need to fill this out and once you have filled out the form, you can send it to safetycenter dhgate. I HAVE A REAL — NOT A SECOND KNOCK OFF TO COMPARE TOO AND THESE ARE CLEARLY NOT MANUFACTURER FIRST SHOES. Has the seller sold this item before, and if so, was the customer satisfied? They said they would open a claim on my behalf but never did! THERE IS A REASON YOUR NORTH AMERICAN CREDIT CARD WONT PROCESS TRANSACTIONS ON DHGATE. For now, we can have our seller team contact the seller so they can be urged to respond but in the case that you are still not able to reach an agreement, we cannot handle this anymore. The agreement was signed as a part of China's. com is a cross-border business-to-business B2B e-commerce platform that links primarily Chinese SMEs to businesses and individuals worldwide. Please provide us your order number so that we can check the details and see what we can do to resolve the issue. Ordered Cyberlink Power DVD 17 Ultimate from DHGate due to its low price. MARKED AS THE SAME SIZE-PHOTOGRAPHED SHOWING THE MIS SIZING, THE MIS STITCHING THE PIECES FALLING OFF THE SHOES. Provide convenient ways to show customers the durable and cheap in cold environments is our target. Kihara, Takeshi 15 March 2019. I eventually got a refund on 3, still waiting for 4. I also did not receive plenty of other items. Once you have the code, you can send that to safetycenter dhgate. If you have any problem, please send email to: After we receive your email, we will try our best to help you solve this issue in time. No refunds even though they say it. Archived from on 27 May 2019. Received wrong product with major quality issues 110 days later. DHgate's founder and CEO, Diane Wang, had been a member of the APEC Business Advisory Council ABAC since 2011. Maestro Card• My friends in United Kingdom and New Zealand are passing it on to all they know. They are the worse and after you question them they cut you off. Before you hand over your card information for an item, make sure you go through all of the available information about that seller. com, and we will do our best to give you the utmost service you deserve. To make sure that your order is made to your specifications. After realizing it had no serial number, I was suspicious. I found them to be the most un- ethical company I have ever dealt with. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world. That means that this company either manufactures or purchases huge amounts of goods at a time, drastically reducing costs. You may receive SOME cheap things that you have ordered. I ordered a big game board and received a lipstick. This include satisfaction, on time shipping, refunds and top stock selection. Limin, Chen 30 January 2013. DHgate is largely populated by sellers in China who sell items wholesale. I made one purchase, the money was deducted and its been 35 days. Early on, the company struggled to remain profitable, but capital investments in 2006 and 2007 helped DHGate remain afloat. DHgate Payment methods accepted worldwide include:• Beijing, Beijing, China• Is DHgate a legit site, and is it worth the risk? They refuse to ship unless you pay more, claiming an error in price. Like many online marketplaces, DHgate plays host to multiple different sellers. We provide a variety of cheap supplied by reliable sellers around the world. Finally was able to speak to someone online and explained what happened and provided proof. com and use your order number as the subject. I disputed this with Dhgate and received no help. The seller don't even have the store on DHgates anymore! Nowhere is there any evidence that i got scooters signed for him. Now we are trying to help you solve this problem. BUYER BEWARE - Do NOT buy anything from DHgate if you think that you may need to return the product for any reason. Credit cards that do not match the account holder's name. I contacted the seller and asked if I drop the dispute will you honor your first offer and refund me my money. com accepts several different payment methods and they can vary according to country. Bags Fashion Accessories• DHgate functions, in part, as a B2B site, which means that the main goal of many of these sellers is to sell to other wholesale buyers. Then a couple weeks later, the widget completely died. DHgate will review the documents of IP owners or agents first and IP owners or agents can file complaints in the IPPS once the ID documents and IPR documents are approved. Site is a straight up scam Site is a straight up scam. Never got penny of my money back. UnionPay• Make that impossible to work with. We do have a lot of sellers that has successful transactions here. and communication attempts with sellers are all gone. Discover• DHgate also became the first Chinese cross-border e-commerce company to provide internet financial services. PLEASE STAY CLEAR AND DONT WASTE YOUR TIME AND MONEY WITH DHGATE. Please check the courier that you prefer to use so that you will know the estimated delivery date. In February 2015, access to DHgate was added to the platform. If you need an item quickly, you may need to communicate directly with the seller to arrange rush shipping, or you may need to buy the item elsewhere. I returned a garment that was both very expensive and very poor quality. They only made the opening 6 inches and there was no stretch to it. DHgate is based in Beijing, China and was founded in 2004 by Diane Wang, a Chinese businesswoman who has had the distinction of representing China at the G20 Summit. If you ever have issue with your order say goodbye and forget it. Only got double talk from online chat. Please pass this on to everyone you know, so we help others• Note: Firms and products, including the one s reviewed above, may be AdvisoryHQ's affiliates. And want to return and refund and they are just pushing my request actually trying to leave me with this junk! Wenjie, Li 17 November 2014. Customer service is really BADDDDDDDD. For your trouble they will offer you an entire penny refund while you still do not have the order. Notice IPPS Intellectual Property Protection System deals with trademark, patent invention, utility and design and copyright infringement. DHgate said I had to send back to China using DHL. It was 3 different shades of red and had beading that was not in the description. DHgate is committed to the protection of intellectual property, and obeys the law and other normative rules about intellectual property right. Masterpass• Did we get our money back for those things that were never sent? com is a very powerful tool for both casual consumers and online sellers looking to source products directly from China. I don't think it was properly sized. But after a few uses we found its performance was unacceptable and probably was defective. I ordered a 512GB Micro SD-Card, when it arrived I tested it and found that it's fake. The color, style, and length were totally wrong. How much does the DHgate shipping cost? Elevated to dhgate dispute resolution. Unlike many similar international online retailers that sell strictly to individuals, DHgate was actually set up to sell business to business B2B , selling wholesale to retailers around the world. Meanwhile, DHgate strives to provide an efficient, secure, and legal transaction environment for all parties on the platform, and will closely cooperate with intellectual property owners to fight infringement. In many cases, you really can find deals on items like electronics and clothing on DHgate. Thank goodness I was able to find another dress locally. The good reviews are from their own People. I am upset that they take from you and after that your on your own. Through our transparent server, our platform has earned a reputation as a popular destination for supply. Then the burden lays with you to "prove" that you did not receive your order. I contacted DHgate and asked for help. I bought a custom prom dress a month before prom, and when the dress arrived, it did not look like the picture. They are fully aware of it; yet protect this! I would highly recommend that you do not purchase anything from DHgate and absolutely never use the seller Frank168. MasterCard• If anything I see that as a red flag. The explosion of online shopping this century has seen many online shopping sites like Amazon, eBay, and Etsy became so widely used that buyers hardly ever second-guess entering in personal information and credit card numbers. Hi Steve, We are sorry to hear about your experience. DHgate will NOT help you remedy the problem. With a site like Amazon, the sense of trust comes in because your purchase is protected and fulfilled by Amazon itself in most cases. First off; if you have a problem with DHgate and try to contact costumer service - they are trained to pretend nothing is wrong and they will repeatedly defer you to "contact the seller" even so that information has been removed. Sun, Celine 19 August 2015. I tried to open a claim and the website gave out an error message every time. , ,• DHGate is totally in bed with their merchants and are preying especially on American consumers. I would ask you all do the same, I learned to buy local, no more China for me. In this way, DHgate is much more like eBay than Amazon. How responsive is the seller to questions? Two months later, I am still playing games with their inadequate customer service. Another good point is the escrow service which protects your money and prevents scams. The item may be a replica, or it may not be in good condition or made of quality materials. Due to this, and because many of the items that look the same may actually come from different factories, the item quality can be hit-and-miss. If you are still encountering issues with your orders, please provide the order numbers so that we can check the order details and see what we can do to resolve the issues. Here are some of the many categories offered by DHgate:• In its early days, DHgate facilitated trade between Chinese manufacturers and small and medium-sized businesses around the world. I only buy through Alibaba now, much better complaint process and all sellers seem to be reputable. She was unable to get it over her shoulder. What is the guaranteed date of delivery or estimated delivery time frame? They pride them self on keeping their customers happy and stand by their GUARANTEES. However, some DHgate reviews report customers receiving items that look little to nothing like what they thought they were ordering. The company is based in Beijing and has offices worldwide, including in the US and UK. This is the worst site ever, hands down the worst customer service ever! Contents• Thank you for your interest on our site! Alixexpress us the better way to go. Company Representative How do I know I can trust these reviews about DHgate? Wish has the same products and fantastic customer service. Visa• The site is purposely set up so that the average online user cannot easily figure out how to open a dispute and request a refund, not that you may get that regardless. But these too-good-to-be-true price tags have led many careful shoppers to wonder: Is DHgate a real website? So buyers beware this could be you? History [ ] DHgate was founded by in Beijing in August 2004 and was officially launched in 2005. I contacted seller, no response. While sometimes this type of bait-and-switch is unavoidable, many of these instances could have been avoided if the buyers had done their due diligence on the DHgate seller and DHgate. I was told it was made to a size 8 specifications at their factory and there was nothing they would do about it. Picture shows the size and it says "handbag" on the disclaimer. Wore it to work twice and got lots of compliments. We are sorry to hear that you have occurred a bad purchasing experience from DHgate. I ordered 2 pair of shoes and only one showed up i try to contact the seller no response for months talked to the costumer service they just make you keep waiting until they hear from the seller. After that ordered an item and this time the seller never even bothered to ship it. This can make it difficult to narrow down the number of sellers you want to deal with. They asked me to email a picture of the shipping label and receipt, which I have emailed no less than 5 times. Many people from Lithuania were deceived in this way and did not receive their money back. Not sure where this site gets their information, but they are clueless as to DHgate. ALL items are counterfeit NO ITEM AUTHENTIC ON ENTIRE SITE and you won't even get what is advertised in photos. Also I received a very cute pair of shoes, but the clasp was manufactured weirdly, but I figured out how to wear them. Today I received a email from dhgate saying my order was cancelled and no reason given. AdvisoryHQ AHQ Disclaimer: Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. I would give this zero stars if that was an option. You can track your order IF you get a legitimate tracking number, good luck with that. They het their vendors advertise good quality pics of merchandise and then ship out total garbage, looks NOTHING like whats advertised. Many of these sellers also use the same stock pictures, making it even more difficult to discern the difference between them or the quality of their items. DO NOT give your time nor business to this joke of a company Bogus tracking numbers are provided of products shipping to other addresses to keep you waiting while DHG holds onto your money and you wait months but neve receive your order. Multiple buyers have had both positive and negative experiences. Review :• DHgate hosts many different sellers who are the actual manufacturers, retailers, and individuals from whom you purchase goods. It's personal for some of them with one seller writing, "Americans think all Chinese are fools" out of left field.。 。 。 。 。 。

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